Making technology easy and enjoyable

Meet KCOM at our next CIO Event

Here at KCOM, we don’t believe that technology is all about complex black boxes with flashing LEDs and numerous acronyms intent on confusing anyone who listens, we know that it’s part of the foundation on which you build your business – your connectivity to your customers, your collaboration with your colleagues, your access to data and applications.

Whilst 10 years ago it was perfectly normal to have your data, voice, applications and mobility services procured and delivered in lots of neat little silos today, with the convergence of software and communications, means that’s no longer how we should absorb our technology solutions to deliver the greatest performance and service into the business. We want a consistent (and obviously excellent) user experience across everything we do – an integrated and seamless solution which presents a single face to our customers.

And with this integration comes the increasing need for relationships to be built on trust. As the traditional buying cycle of making technology investment and replacing it three to five years later is dead, subscription-based services need to constantly evolve, rather like a living contract.

We work closely with our customers to provide just this experience; a single service tailor-made to underpin four key business needs:

  • Connecting people to each other and to their information: managed connectivity that seamlessly integrate your site and office locations; combining the optimal access technology for each site to create a single network to connect every colleague and device.
  • Communication tools that drive collaboration and productivity: Hosted Voice, Unified Communications and Mobility all help us to deliver and support new ways of working and business change.
  • Secure Hosting that put data and business applications at your fingertips: big data is big news, but it’s the applications that sit with it that really make it work for you. We don’t just look after the environment it sits on, but support the performance of the application so it works as you need it to.
  • Mobility is the reality of how we live and work: being online anywhere at anytime is how we all work nowadays and it’s not just about shiny handsets. We’ll help you create a user experience that encompasses mobile working, communications and extended Wi-Fi to create an awesome experience wherever you or your customers are.

But don’t just take our word for it. We work with businesses across a range of sectors including the RNLI, Furniture Village, Dominos, HMRC, Kuoni, Sports Direct and many other brands to make their technology easy and enjoyable. All of our customers have one thing in common; they’re looking to partner with a supplier who not only understands the technical environment and goals of the business, but a partner who understands the importance of its application to its users and their customers and perhaps most importantly, can communicate in a way that remembers that we’re all still just a bunch of people working to deliver a greater technology experience.  If that’s the kind of supplier you’re looking for, let’s start a conversation. Kcom, Eclipse, KC and Smart421 are all part of KCOM Group Plc.



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October 19, 2015 · 10:33 am


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Join SecureData at our next CIO Event

We’ve all heard the hype about smart fridges and connected toothbrushes, but the impact of the Internet of Things will be far greater and more wide-ranging than these simple consumer applications suggest. Today’s network of connected devices is already expanding fast, but by 2020 we can expect a trillion sensors in up to 50 billion connected objects and market worth $7.1 trillion. Businesses will be the first to experience both the benefits and hazards of this brave new world.

Today, it’s the benefits which are driving organisations to accelerate adoption of the Internet of Things. If data from connected devices can be rapidly translated into business intelligence, the Internet of Things has huge potential to inform business decisions, minimise wasted resources and boost customer satisfaction. Already, 36% of energy and utility companies have ‘extensively’ adopted the Internet of Things, while 53% of manufacturers plan to offer smart products by 2016.

However, as smart devices start to permeate organisations in the form of everything from clothing to cars, businesses will face not just massive connectivity challenges, but also an entirely new category of security risk. The Ponemon Institute’s2015 Global Megatrends in Cybersecurity report recently found that more than two-thirds (69%) of businesses are unprepared to manage risks from the Internet of Things, while also predicting that this trend will cause a 25% increase in the cybersecurity threats facing organisations.

Of course, we’ve already seen the number of attack vectors multiply rapidly as organisations adopted technology trends like cloud and remote access, but the Internet of Things will shift this into overdrive. Let’s look at some of the ways this new revolution will impact the security landscape:

A deluge of data to defend

With Verizon pegging the cost of 700 million compromised records at $400 million, protecting the huge volumes of sensitive data automatically created by connected devices will be crucial. Effective authentication processes, based on both the device and the data it’s trying to access, will be essential – especially since connected devices are usually designed to function without human oversight. Without robust data security in place, organisations won’t be able to win the customer trust that’s fundamental to monetising the Internet of Things.

Security basics become even more important

According to a recent HP study, 70% of today’s most common connected devices contain basic vulnerabilities, such as poor password security or a lack of data encryption. It’s crucial to seal these rudimentary gaps. Don’t forget the physical security of devices either: they should be designed and configured to prevent unauthorised tampering.

The risk of state-sponsored attacks

The recent controversy between North Korea and Sony Pictures shows that any state can become a significant threat in cyber space when it dedicates its best and brightest people to the cause. With state-sponsored attacks on the rise, it’s only a matter of time until the Internet of Things becomes a viable target, with connected transport systems and smart grids just two of the areas that could create chaos if not defended effectively.

Ultimately, securing the Internet of Things is not a “fixable” problem. Instead, organisations must move to a risk-based approach: evaluating the capabilities of connected devices individually and then mitigating any danger to an acceptable level.

A comprehensive assessment of the security risks created by adopting this disruptive trend will ensure your business has the people, processes and technologies in place to make the most of the Internet of Things’ limitless potential.

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October 6, 2015 · 3:09 pm

Box and IBM Partner to Transform Work in the Cloud

by Aaron Levie – CEO, BOX

Join BOX at our next CIO Event

At Box, we’re building out a platform that enables enterprises to become more digital. This means enabling life sciences organizations to collaborate on drug research, empowering financial institutions to accept and process loans without ever printing a piece of paper, and working with government institutions to dramatically speed up processes to drive better outcomes.

We obviously can’t do this alone. Our unique area of expertise at Box is providing next-generation content management and collaboration that delivers an incredible experience for individuals, while meeting the needs of the largest of enterprises. But there are many core technologies that our customers leverage to get work done. Some are other productivity suites, like Microsoft Office, and others are rich platforms that serve as the backbone of a company, powering their most critical workflows. IBM has long held this position in large enterprises, serving industries like healthcare, financial services, retail, energy, education, and more.

Today, we’re teaming up with IBM to deliver world-class solutions to transform how enterprises work in the cloud. We’re taking the best of Box’s technology and combining it with IBM’s impressive portfolio of leading security, analytics, content management, and social capabilities to jointly create all new offerings and outcomes for customers. IBM will also be leveraging Box’s platform and APIs in their iOS applications as a part of their MobileFirst initiative. And for the first time, Box is going to let customers choose a partner’s cloud platform for their data storage, which will enable existing IBM customers or enterprises in key international markets to store their data locally in-region.

With this global partnership, the systems that are at the heart of major enterprises will work in concert with the technology powering end-user collaboration and sharing. A retailer will be able to connect their back-office workflows with the content needed to help a retail store associate deliver a more personalized shopping experience, and a healthcare provider will be able to leverage IBM’s analytics to serve up relevant health information to drive better patient engagement.

This partnership represents the work of hundreds of individuals over the past nine months, bringing together the strengths of two very different but similarly-motivated companies. IBM was founded more than 100 years ago to push business technology forward, and continues to be the longest lasting and most durable company in the tech industry. We couldn’t be prouder to be able to work with them as we work toward creating the digital enterprise.

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October 6, 2015 · 3:03 pm